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www.fuegowoodfiredovens.com (“our site”) is a site operated by Grey Pearl Limited (“we”, “us”, “our”). Registered in the UK: No. 07804343.
Registered office and main trading address:
Unit 419, Birch Park
Thorp Arch Estate
Wetherby, LS23 7FG
VAT No. GB129198879.
By placing an order through our site, you confirm that:
• You are legally capable of entering into binding contracts, and
• You are at least 18 years old.
3.1 After placing an order, you will receive an email from us to confirm acceptance of your order. We call it the ‘Order Confirmation’.
4.1 If you are a consumer, you have the right to cancel your order and receive a full refund (see our refunds policy below). Your right to cancel starts from the date of the Order Confirmation. If the Products have been delivered to you, you may cancel at any time within 7 working days, starting from the day after you receive the Products.
4.2 If you would like to cancel, please let us know by email to info@fuegowoodfiredovens.com or post at:
Fuego Wood-fired Ovens
Unit 419, Birch Park
Thorp Arch Estate
Wetherby, LS23 7FG
You will also have to return the Products to us at, as soon as you can, and at your own cost. You have a legal obligation to take reasonable care of the Products while you have got them.
5.1 You will receive your order within 10 working days of receiving the Shipping Confirmation unless we’ve discussed another arrangement.
5.2 We only deliver Products to addresses to UK and European addresses.
5.3 In relation to delivery of a Fuego Wood-fired Oven, please note that the delivery company operates a “kerb-side delivery policy” that goes a little something like this:
(a) The delivery driver will unload and deposit the Product at the entrance to your property.
(b) The delivery driver cannot legally enter your property to move the Product. For safety reasons, they’ll also avoid uneven or sloping ground (Fuego Wood-fired Ovens are pretty heavy).
(c) The delivery driver has no legal responsibility to unpack the Product.
(d) Neither the third-party delivery company nor Fuego Wood-fired Ovens are responsible for the disposal of the pallet on which the Product will be delivered.
5.4 By signing the delivery receipt provided by the delivery driver, you acknowledge that you have inspected the Product(s) and confirm that they do not show any signs of fault or damage. Make sure you have a thorough look using the delivery checklist provided.
5.5 We are only able to deliver to European Union addresses and our delivery charges relate to delivery to one single address. We are unable to split orders to separate addresses.
5.6 Deliveries will only be made between Monday to Friday and between the hours of 9.00am and 5.30pm by a nominated third-party pallet service or courier on our behalf. We are unable to provide specific delivery times. You must ensure that a responsible person is available to accept delivery as the courier will require a signature for all deliveries. Products cannot be left with any third parties and you will be responsible for any additional delivery charges incurred for failed deliveries.
5.7 If for any reason you fail to accept delivery of any Product when they are ready for delivery, or we are unable to deliver the Product on time because you have not provided the correct delivery address or appropriate instructions, or no-one was there to accept the delivery at the time notified to you:
(a) risk in the Product shall pass to you;
(b) the Product shall be deemed to have been delivered; and
(c) we may store the Product until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, storage and insurance).
5.8 You must provide at the delivery address and at your expense adequate and appropriate equipment and manual labour for loading the Product.
5.9 Any dates quoted for delivery are intended to be an estimate only and we shall not be liable for any delay in the delivery of Products however incurred. Time for delivery shall not be of the essence. If no delivery date is specified, delivery shall be within a reasonable time.
5.10 We strongly advise not to organise any lift-hire equipment from a third-party company for the actual delivery date. Please ensure your oven has been delivered first before hiring any lift equipment. Neither Fuego Wood-Fired Ovens nor the Delivery Company will accept any responsibility for any charges incurred from contracted lift-hire equipment if the oven fails to be delivered on the delivery date due to unforeseen circumstances.
5.11 Oven delivery charges:
Click here to view our oven delivery charges.
5.12 Parcel delivery charges:
Click hereto view our parcel delivery charges.
6.1 The Products will be your responsibility from the time of delivery.
6.2 Ownership of the Products will only pass to you when we receive full payment. That is for the Products and Delivery.
7.1 The price of the Products and our delivery charges will be as quoted on our site. That said, sometimes we make mistakes, so if we do make a pricing error, we reserve the right to amend it.
7.2 Product prices include VAT. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change takes effect.
7.3 Product prices and delivery charges are liable to change at any time. You do not need to worry if we have sent you a Shipping Confirmation already.
7.4 Product prices are inclusive of costs and charges of packaging and insurance.
7.5 Oven prices may incur delivery charges depending on your delivery location and weight of your oven. Click here to view our oven delivery charges.
7.6 Accessory prices include transport of Products where:
(a) Delivery is within mainland UK.
(b) The price of the Product(s) being delivered exceeds £75.
If a or b don’t apply, there will be a shipping surcharge. We will let you know how much that is when you order. Click here to view our parcel delivery charges.
7.7 It is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. If a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally either contact you for instructions before dispatching the product or cancel the order and let you know the situation.
7.8 If the pricing error is obvious and unmistakeable (like a Fuego Brick 80 for a tenner) and could have reasonably recognised by you as an error, we don’t have to provide the Products to you at the incorrect (lower) price.
7.9 Payment for all Products must be by credit or debit card.
8.1 If you have changed your mind about any oven or cooking accessories after you have received them, that’s fine. Just return them to us in their original packaging and in perfect resaleable condition within 14 days of delivery of your order and we will refund you in full, less a restocking fee of 10% or a minimum of £10, whichever’s greater. No delivery charges (including any premium delivery charges) will be refunded.
8.2 You can return your products via Royal Mail or any other suitable courier. If you are returning any fireclay items, please check that you have the appropriate insurance to cover for any possible breakages. Items must be returned to:
Fuego Wood-fired Ovens
Unit 419, Birch Park
Thorp Arch Estate
Wetherby, LS23 7FG
8.3 We will process your refund due to you as soon as possible, but never more than 14 days after you returned the item to us. We will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
8.4 If you decide you want to return your Fuego Wood-fired Oven, we will refund the full value that you paid, provided the oven is unused and in a resalable condition, less a 10% re-stocking fee. You will be liable for the shipping fee, which is typically around £60-100 (some locations have shipping surcharges, and if the strapping has been removed from the pallet there will be a re-strapping fee). Contact us at info@fuegowoodfiredovens.com to arrange collection.
8.5 Goods should be returned to us in a good, clean and saleable condition and in their original packaging. If the returned goods have not been looked after and are not in the condition that they were in when delivered to you, we reserve the right to pursue a claim against you separately.
8.6 If you believe your product to be defective, or that you are entitled to a replacement under warranty, please don’t return the item to us. Let us know by emailing info@fuegowoodfiredovens.com, with some photos showing the problem, and a short description telling us what went wrong and we’ll get back to you as soon as we can. Do not install or light your oven if you believe your product is defective, this will void any type of claim or entitlement to a refund or replacement.
8.7 We will usually process any refund due to you as soon as possible and, never more than 14 days after you returned the item to us. We will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
8.8 Please note that wood-fired ovens and oven accessories have a 1 Year lifetime warranty (under normal use). Read the full warranty here.
8.9 If you have purchased using a credit card we will not refund the credit card charges we have incurred to process your payment.
9.1 Depending on clause 9.3, we will be only be liable to you for the Product price if we fail to comply with our Terms and Conditions for any reason.
9.2 Also depending on clause 9.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.
However, this will not prevent you claiming for loss of or damage to your physical property.
9.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(d) defective products under the Consumer Protection Act 1987; or
(e) any other matter for which it would be illegal for us to exclude our liability.
This clause does not apply if you are contracting as a consumer. Please see clause 10.
10.1 If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer as a result, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach.
10.2 We supply Products for domestic and commercial use. However, we have no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity if the Products are used for commercial, business or re-sale purposes by you.
10.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples)
(e) defective products under the Consumer Protection Act 1987; and
(f) any other matter for which it would be illegal for us to exclude our liability.
If you are contracting as a business, this clause 10 does not apply. Please see clause 9.
11.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches you. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
11.2 Please also note that you must comply with all applicable laws and regulations of the country you are ordering to. We will not be liable for any breach of any such laws.
We process information about you in accordance with our privacy policy. By using our website, you consent to such processing and you confirm that all data provided by you is accurate.
Some laws say that some of things we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website.
For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement to be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Grey Pearl Limited at Fuego Wood-fired Ovens, Unit 419, Birch Park, Thorp Arch Estate, Wetherby, LS23 7FG, or info@fuegowoodfiredovens.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order.
Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. We will consider letters that are properly addressed, stamped and placed in the post to have been sufficiently sent. In the case of an e-mail, if it is been sent to your specified e-mail address, we’ll consider that proof of sending.
15.1 The contract between us is binding on you and us and any representatives.
15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
This clause 15 does not apply if you are contracting as a consumer. Please see clause 16.
16.1 We may transfer our rights and obligations under these terms and conditions to another organisation, but that will not affect your rights or our obligations under this Contract.
16.2 You may only transfer your rights and obligations under this Contract if we agree to this in writing.
This clause 16 does not apply if you are a business. Please see clause 15.
17.1 We will not be liable for any failure to perform our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
17.2 A Force Majeure Event includes anything beyond our reasonable control and includes in particular (without limitation) the following:
(a) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(b) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(c) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(d) impossibility of the use of public or private telecommunications networks;
(e) the acts, decrees, legislation, regulations or restrictions of any government; and
(f) pandemic or epidemic.
17.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
18.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
18.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.
If any court or competent authority decides that any of the provisions of these terms and Conditions are invalid, unlawful or unenforceable to any extent, the term will be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
20.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
20.2 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
20.3 Each of us agrees that our only liability in this agreement (whether made innocently or negligently) will be for breach of contract.
20.4 Nothing in this clause limits or excludes any liability for fraud.
If you are contracting as a consumer, this clause 20 does not apply. Please see clause 21.
If you are contracting as a consumer, we intend to rely upon these terms and conditions in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
If you are contracting as a business, this clause 21 does not apply. Please see clause 20.
22.1 We have the right to revise and amend these terms and conditions.
22.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless the authorities change them, or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation.
Everything we talk about in these terms is governed by English law. Any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
25.1 The offer is open to all UK residents aged 18 and over (except employees and families of the promoter and its affiliate companies, agencies and anyone professionally connected with the promotion).
25.2 The offer is only available from 9am Monday 23rd September 2024 until 23:59pm Thursday 22nd November 2024.
25.3 This offer is not available for purchases made before or after the sale term detailed within these terms and conditions.
25.4 Lead time of ovens purchased during the Autumn Sale can vary depending on our availability from ‘in stock ovens’. All other ovens will be subject to our standard lead times.
25.5 The 20% discount is already applied to all wood-fired ovens only and excludes any oven or cooking accessories.
25.6 Offer not available in conjunction with any other offer, promotion, or discount.
25.7 The offer is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part.
25.8 The Promoter reserves the right to amend, terminate or temporarily suspend this promotion if, in its absolute discretion, it considers it necessary to do so. The Promoter shall not exercise this right unreasonably.
25.9 The Promoter reserves the right to exclude any entries which it believes to be fraudulent or based on misconduct.
25.10 The Promoter and its agents accept no responsibility for difficulties experienced in submitting an entry to this promotion.
25.11 This promotion and these terms are governed by English law and are subject to the exclusive jurisdiction of the English courts.
25.12 Entrants are deemed to have accepted these terms and conditions by participating in the promotion. Promoter: Fuego Wood-Fired Ovens, Unit 419, Birch Park, Thorp Arch Estate, Wetherby, West Yorkshire LS23 7FG.
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